Local Call Finder

Local Call Finder is a handy tool to find out if your call will be charged as long distance.

Click here to go to Local Call Finder

Fill in the Area Code (715), and the exchange (824 or 677 for example) of the number that you are calling from and the number that you want to call.
If I was calling from 715-824-5529 to 715-341-1700, this is what I would enter:

 

Click "Submit" and look for a Y of N under the local column. The Y tells you that yes, this number is local. Some local numbers will list call type as "ECC" (see below). Residential callers will not be charged for ECC calls.

 

The information on this site comes from a variety of sources, and is not guaranteed to be 100% complete or correct. The Local Call Finder site and its editor have no affiliation with any telephone company or organization. As this is a non-commercial project, any use of information from this site for commercial purposes is at your own risk. Updates occur as time permits. For authoritative information, please consult the appropriate company.

Backup Batteries

If your home phone service is provided with our state-of-the-art fiber optic network, it requires electric power to operate. To avoid a disruption of home voice service during a power outage, and to maintain the ability to connect to 911 emergency services, we at Amherst Communications/Amherst Telphone offer you battery backup options. In order to make a call during a power outage you must also have a land-line telephone in your home that does not require AC current.

We provide an 8 hour battery backup. This battery will be a reliable backup for approximately 4-6 years, however the length of time that it will maintain phone service will decrease with age. We will send a notification annually to remind you to check the battery. When it is needed, you may pick up your replacement battery at our Amherst office and install it yourself, or have us come and replace it for a trip fee of $25. Once removed, these batteries must be recycled or dropped off at our office for recycling.

You can purchase backup batteries with longer battery life at a battery retail store. Only 12-volt 7.2 Ah sealed lead acid batteries should be used in your battery backup unit (model BP7.2-12 or equivalent). We also offer 24-hour backup batteries for purchase at our office. Please call our office to inquire.

These are our three current models of Uninterruptible Power Storage (UPS), which is the name of the unit that houses the backup battery:

UPS3Types

It is your responsability to monitor your backup battery and request a replacement when needed. Each unit has a Battery Indicator, that will light up when the battery needs to be replaced. Some will also be accompanied by an audible alarm. The links below will connect you with the user guide, or informational documents for your UPS Backup Unit. It may be a good idea to check your backup unit during daylight savings each year when you also check the batteries in your smoke alarm.

CS24U12V : User Guide

CSN27U12V-NA2: User Guide

DTC36U12V: Information Brochure

What is Least Cost Routing?

Are you having trouble receiving some calls?

-Friends let you know that they've tried to call you, but the call didn't connect.
-Your phone never rang even though friends tell you that they called you.
-Some calls come through with low quality sound.
-Your phone is working fine otherwise, and connects with local callers easily.

The Cause of this problem.

These are common symptoms of callers with phone services using Least Cost Routing (LCR). This problem’s root is with the phone provider of the caller, not you, the person who should be receiving the call.

How do Least Cost Routing companies drop so many calls?

The least-cost routers sometimes seek complicated routes to minimize their own fees and other charges. A call is passed in hot-potato fashion from the long-distance provider to another carrier that will handle it for the lowest cost, and in turn to yet another carrier.

"In some cases, the calls become looped in the network and are never completed. In other cases, the calls are delivered via a low quality network which results in poor sound quality.

In one case that the Wisconsin Public Service Commission examined, a call from Milwaukee to northeast Wisconsin was routed through carriers in Singapore, Dubai, and parts of Europe including Russia.

What are we doing?

As a company we are currently in negotiations to improve this issue for some of our customers, however since the problem lies in the phone connections made outside of our network this problem will persist as long as companies are allowed to do this, so we can't solve this without your help.

Here’s what you can do to help:  

(1)Ask the person trying to call you for the name of their long distance carrier or wireless provider and file an informal complaint with the FCC against their long distance carrier or wireless provider (not TVC); (2) file a complaint with your state legislators in Washington DC; and (3) encourage the person who tried to call you to file an informal complaint with the FCC and a complaint with their state legislators in Washington DC.

Informal Complaint to the Federal Communications Commission (FCC): Click this FCC Complaint Link to be taken to an online submission form that will be immediately submitted. You can also submit your form by calling 888-225-5322. For the FCC to take action on your informal complaint, you must provide:
    •    The caller’s number
    •    The called number
    •    The date the attempted calls or problem calls were made.

If possible, you should identify the long distance carrier or wireless telephone service provider that serves the caller. Try to explain the impact that the Rural Call Completion Problem and LCR has had on you in your daily personal and/or professional life.

Complaint to the United States Senators for the State of Wisconsin: Send a complaint letter to the representative for your area

How do I setup toll control/toll restriction with PIN?

You can restrict your telephone line so that it will not dial long distance toll calls and/or seven digit Extended Community Calls (ECC). Calls will complete to no charge local numbers, 800 type and 911 calls. To over-ride the toll restriction, you listen for dial tone and enter *13 and then enter your Personal Identification Number (PIN), following by the "#" key. Now dial any Toll or ECC number to be called that upon completion is billed to the customers line. Restricting access to the PIN restricts calling to only authorized callers.If you need to change your PIN number it can be changed by getting dial tone, entering *12 and dialing your current PIN followed by the "#" key and then entering your new PIN number followed by the "#" key. Then hang up.

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(715) 824-5529

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(715) 824-5517

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