What Do I Do if My Television Screen is Black?

  1. Make sure that your television is on channel 3, then check the input selections on your television.
  2. If that doesn't solve your problem, try a power cycle: unplug the power cord from the back of the set top box, then plug it back in.
  3. Give the Box a few minutes to reload. If you are still experiencing difficulty, please call our office at (715) 824-5517.

My Television Screen is Static, What Do I Do?

  1. First make sure your television is on channel 3, then check your input selections.
  2. If that doesn't solve your problem, press the "CBL" button and then power button on our remote.
  3. If that doesn't solve your problem try a power cycle: unplug the power cord from the back of the set top box and plug it back in.
  4. If your television still isn't working call our office at (715) 824-5517.

Remote Controllers - questions and troubleshooting.

How do I program my Remote to control my TV (power and volume).

MINERVA WEBslim

  1. Make sure the TV and Set top box are turned on.
  2. Press the Device Key "TV" (It is a small round button near top of remote).
  3. Press and hold SETUP until button blinks twice.
  4. Press 9-1-1 (LED blinks twice)
  5. Press CH+ repeatedly until device turns off.
  6. Press SETUP when device turns off.
  7. Your remote is now programmed to communicate with your TV.

 

 

POTENZA WEBslim

  1. Press TV button
  2. Press and hold Set Up until TV button blinks twice
  3. Press TV button
  4. Press and hold <number for TV type> button until TV shuts off.
  5. Release <number for TV type> button

       Numbers For TV Types: 0 Westinghouse, 1 Insignia, 2 LG, 3 Panasonic, 4 Phillips, 5 Samsung, 6 Sanyo, 7 Sharp, 8 Sony, 9 Vizio

 

 

ROYAL WEBslim

  1. Press and hold Set Up until Cable button blinks twice.
  2. Press TV button.
  3. Press and hold <number for TV type> until TV shuts off.
  4. Release <number for TV type>

       Numbers For TV Types: 0 Vizio, 1 Insignia/Dynex, 2 LG/Zenith, 3 Mitsubishi, 4 Panasonic, 5 Phillips/Magnovox, 6 Samsung, 7 Sharp, 8 Sony, 9 Toshiba

 

My remote is not working what do i do?

  1. First press the "TV" button on the remote, then the power button on the remote, and finally the "CBL" or "STB" button on the remote.
  2. If nothing happens, make sure there are working AA batteries in the remote.
  3. If it still doesn't work, call our office at (715) 824-5517 for assistance or stop by our office.

How do I Rent Pay-Per-View Events or Movies?

  1. First press the green guide button then enter "700". This will bring the guide to the available pay-per-view channels.
  2. Use the green key-pad buttons to select the movie you'd like to rent. Then press the "Select" button, and select "Buy Pay-Per-View".
  3. A screen will then pop up displaying the price and showtime and will promt you for your pin. Enter in your pin number and select "BUY".
  4. If you have questions call our office at (715) 824-5517.

How Do I Reboot My Video Modem?

* please make sure to avoid hitting the Reset button on the back of the modem, as that will erase the modem’s configuration.

  1. Find the video modem (It is usually located in the basement). It should look similar to this:

  2. Unplug the modems power and wait for about 15 seconds. 

  3. Plug it back in.

  4. Wait another 45-60 seconds for the modem to run through its startup and you should be reconnected.
  5. Your video modem should now look like this:

tv on my side

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