* please make sure to avoid hitting the Reset button on the back of the modem, as that will erase the modem’s configuration.
- Find the video modem (It is usually located in the basement). It should look similar to this:
- Unplug the modems power and wait for about 15 seconds.
- Plug it back in.
- Wait another 45-60 seconds for the modem to run through its startup and you should be reconnected.
- Your video modem should now look like this: